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HIPAA Compliance

Sylora HIPAA Compliance Statement

At Sylora, Inc., we understand the critical importance of protecting patient health information. As a provider of an AI scribing platform for healthcare professionals, we are dedicated to maintaining full compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act.

This HIPAA Compliance Statement summarizes the safeguards and practices we have implemented to protect electronic Protected Health Information (“ePHI”) and to meet our obligations as a Business Associate to our healthcare provider customers.

Our Commitment to HIPAA Compliance

Sylora takes its responsibilities under HIPAA very seriously. We have developed a comprehensive HIPAA compliance program that addresses the requirements of the HIPAA Security Rule, Privacy Rule, and Breach Notification Rule.

Key elements of our HIPAA compliance efforts include:

  • Business Associate Agreement: We enter into a Business Associate Agreement (BAA) with each healthcare provider we serve.
  • Risk Analysis and Management: We conduct periodic risk assessments to identify potential risks and vulnerabilities.
  • HIPAA Training and Awareness: All employees receive comprehensive training on HIPAA requirements.
  • Appointed Privacy & Security Officer: We have designated officers who oversee our HIPAA compliance program.

Administrative Safeguards

Policies and Procedures

We have formal written policies addressing HIPAA Security Rule requirements including:

  • Security Management Process
  • Information Access Management
  • Workforce Security
  • Incident Response
  • Contingency Planning

Technical Safeguards

Access Controls

Unique user identification and authentication for all systems handling PHI with strong password policies and multi-factor authentication.

Encryption

PHI is encrypted using industry-standard algorithms (AES-256) both at rest and in transit with secure communication protocols.

Audit Controls

Automatic logging of access to and actions taken on PHI, creating comprehensive audit trails for compliance monitoring.

Transmission Security

Secure data transfer with signed tokens, API access controls, and encrypted voice data streaming for real-time transcription.

Physical Safeguards

Data Center Security

Our servers are hosted in high-security cloud data centers with:

  • 24/7 guarded facilities
  • Surveillance cameras
  • Biometric or badge access controls
  • Regular security audits (SOC 2, ISO 27001)

Breach Notification Procedures

In the event of a breach of unsecured PHI, we will:

  • Notify affected customers within 60 calendar days
  • Provide detailed information about the breach
  • Implement immediate containment measures
  • Conduct thorough investigation and remediation
  • Cooperate with regulatory reporting requirements

Audits and Verification

To maintain accountability and transparency:

  • Periodic security assessments and third-party audits
  • Cooperation with customer audit requests
  • Availability of internal practices to HHS Secretary when required
  • Regular review and updates of security controls

Continuous Improvement

HIPAA compliance is not a one-time effort but an ongoing commitment. We:

  • Stay updated on regulatory changes
  • Invest in modern security technologies
  • Adapt to evolving security threats
  • Foster a culture of compliance and security

Contact Information

For any questions about Sylora's HIPAA compliance program or requests for documentation, please contact us:

contact@sylora.ai

We will be happy to assist and provide further information.